Privacy Policy

My Thai Doctor™, operated by Prikpot Co., Ltd., is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, protect, and share information about you when you use our services.

Personal Information

• Full name and identification details read from your passport or provided through the identification step
• Date of birth and gender
• Passport or ID information, including nationality
• Email address and phone number
• Your digital signature on the application

Medical Information

• The medical condition selected from the options on the application form
• Your selected prescription start date
• Prescription history from our services

Technical Information

• IP address and device information
• Browser type and language settings
• Access times and referring URLs

We use your information to:

• Facilitate medical consultations with licensed doctors through our partner clinics
• Process prescriptions and medical documentation
• Communicate with you about your consultations
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Protect against fraud and unauthorized access

We share your information only:

• With your assigned healthcare provider (doctor) through our partner clinics
• With partner clinics for medical records management
• With service providers supporting payment processing and prescription administration, for those purposes
• When required by Thai law or court orders
• With your explicit consent

We implement robust security measures including:

• Encrypted connections for online data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• PDPA-focused privacy and medical-data safeguards
• Full compliance with Thailand's PDPA

Under the Personal Data Protection Act B.E. 2562 (Thailand), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Object to certain data processing activities
• Request data portability

We retain your personal data:

• Medical records: Retained for 10 years as required by Thai medical regulations
• Transaction records: Retained for 5 years for tax and accounting purposes
• Account information: Retained until account deletion request

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic and usage patterns
• Improve our services

You can control cookie settings through your browser preferences.

Your data is primarily stored on servers in Thailand. If any data transfer outside Thailand is necessary, we ensure appropriate safeguards are in place to protect your information.

Our services are not intended for individuals under 20 years of age. We do not knowingly collect personal information from individuals under 20. If we become aware that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.