Terms of Service

By accessing and using My Thai Doctor™ services, operated by Prikpot Co., Ltd., you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

My Thai Doctor™ facilitates access to the following services:

• Online medical consultation applications
• Doctor consultation calls
• Digital prescription delivery
• Access to medical advice and guidance from licensed physicians.
• Patients present their PT33 and matching identification at a licensed dispensary, which performs its own identity, document and compliance checks.

Telemedicine consultations conducted through this platform follow the Ministry of Public Health's Telemedicine Notification (B.E. 2565, 2022) and any subsequent amendments.

Age Requirements

You must be at least 20 years old to use our services.

Medical Eligibility

Our services are available to individuals who:

• Have a legitimate medical need for cannabis-based treatment
• Can select a medical condition that applies to them from the options on the application form
• Are physically located in Thailand or planning to visit Thailand
• Can provide valid identification and contact information

As a user of our services, you agree to:

• Check your identification details, provide accurate contact details and select the condition that applies to you
• Use the service only for legitimate medical purposes
• Follow all prescribed treatment plans and medical advice
• Respect the professional judgment of our medical staff
• Maintain the confidentiality of your account information
• Comply with all applicable laws and regulations
• Not misuse or abuse our services

While we facilitate access to medical consultation services through licensed professionals, please note:

• Online consultations may not be suitable for all medical conditions
• In-person medical evaluation may be required for certain conditions
• Partner clinic doctors verify completed applications before prescription delivery
• Emergency medical situations require immediate in-person medical attention
• Prescriptions are valid only in Thailand and at licensed dispensaries

A completed application includes your identification details, email, phone number, gender, selected medical condition, prescription start date, your signature and payment. Passport details are read automatically and should be checked before submission. The application does not require a written symptom description, medical history or medical records from home. All completed applications are approved. Our licensed partner clinic verifies the application, determines the medical details and digitally signs the PT33. Your prescription is valid for 30 days from the start date you select, which can be your arrival date or another preferred date. My Thai Doctor handles administration and email delivery. See our partner clinic details and registration.

New prescriptions and monthly renewals each cost ฿495. The fee covers processing, clinical verification, digital signature and PDF delivery; cannabis products are not included.

Delivery is usually within one hour during office hours: Monday–Saturday, 09:00–18:00 Thailand time. Contact support if you need to confirm delivery timing before paying.

1. Consultation Fees

All consultation fees are payable in full prior to the provision of services. Consultation payments collected via the platform include administrative and technology service charges for facilitating telemedicine sessions. The professional fee component is remitted to the attending physician or their licensed clinic.

2. Accepted Payment Methods

We accept major credit cards and locally available payment methods.

3. Payment Processing

All payments are processed securely through trusted third-party payment providers.

4. Refund Eligibility

If we are unable to issue your prescription, including because of technical issues, you will receive a full refund.

5. Refund Policy

Refunds will be processed in accordance with our Refund Policy and applicable service regulations. If we are unable to issue your prescription, including because of technical issues, you will receive a full refund. Completed and issued prescriptions are not eligible for a refund.

Refund Conditions:

• If we are unable to issue your prescription, including because of technical issues, you will receive a full refund.
• Completed and issued prescriptions are not refundable
• Refunds will be processed using the same payment method as the original transaction

Refund Process:

To request a refund, customers must contact us at [email protected] with their order details and reason for the refund request. Refunds will be processed within 5-10 business days after approval.

Order Cancellation:

Orders can be cancelled before the consultation begins. Once a consultation has been completed and approved, cancellation is not possible. To cancel an order, please contact us at [email protected] as soon as possible before your consultation begins.

6. Price Changes

Prices are subject to change upon prior notice.

We are committed to protecting your privacy and maintaining medical confidentiality:

• All medical information is treated with strict confidentiality
• We comply with the Personal Data Protection Act B.E. 2562 (Thailand) in handling all personal and medical data
• Information is handled for clinic verification, payment processing and prescription administration as described in our Privacy Policy
• We implement appropriate security measures to protect your data

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for our services
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for any medical problems, outcomes, or adverse effects since we only facilitate access to medical professionals and do not provide medical services directly
• We do not guarantee specific medical outcomes
• Users are responsible for following medical advice and prescriptions from licensed medical professionals
• All medical decisions and treatments are the sole responsibility of the licensed medical professionals and partner clinics

Platform Role and Limitation

My Thai Doctor™ is an online communication platform that connects users with licensed Thai physicians. The platform does not practise medicine, diagnose conditions, or issue prescriptions. All medical assessments are performed independently by physicians under the authority of their registered clinics. The platform provides administrative support, appointment scheduling, and secure data transmission only.

Use of this platform does not create a doctor–patient relationship between the user and My Thai Doctor™. Any such relationship exists solely between the user and the consulting physician.

You may not use our services for:

• Any unlawful purpose or activity
• Providing false or misleading medical information
• Attempting to obtain prescriptions for non-medical purposes
• Sharing or reselling prescriptions
• Interfering with the proper functioning of our services
• Violating any applicable laws or regulations

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for any reason, including violation of these terms.

These terms are governed by the laws of Thailand. Any disputes will be resolved in the courts of Thailand. By using this platform, you acknowledge that each consulting physician is an independent contractor, not an employee or agent of My Thai Doctor™ or Prikpot Co., Ltd.

We may update these Terms of Service from time to time. We will notify users of any material changes by posting the updated terms on our website.